PSST #2 - Why Test? Part 2: Public Accountability
In the previous PSST entry, we initiated discussion related to the purpose of selection testing in a public sector environment. Here we continue with the second installment and another resounding answer to "Why test?".
The linkage between the work that we do and public accountability is fundamental, so much so that it could easily be glossed over. If any of you have ever had teenagers in your life, or can remember being one, think back to a time when an adult felt the need to restate critical information that had been shared previously (maybe frequently) and then picture the teenager’s reaction. I have a new driver in my household, so lets go with that for an image. Mom says for the umpteenth time, "Be sure to stay within the speed limit." Now picture said teenager’s response. "I knnnowww . . . (eye roll included)".
Now let us return to selection and public accountability. Do we sometimes risk becoming the proverbial teenager by not pausing to reflect upon accountability because it is such a given? As public sector selection professionals, we should consider what that accountability means every day that we walk in the door. First is the obvious and most commonly expressed form of accountability - the expenditure of public funds. Sparing you the civics recap, suffice it to say that the funds that pay for the workforce that we create are public, derived from the taxes paid by citizens. To take it a step further, for most organizations, employee-related expenses account for the largest portion of the budget. Therefore, it could be argued that the greatest amount of public expenditure is directly tied to the work that we do. Think about that! What a consequential responsibility and what an opportunity for creating value within our organizations.
The next facet of accountability focuses on the public, not as a tax-paying entity, but as individual applicants. We have a responsibility to ensure that those who compete for public jobs have a fair and impartial opportunity to succeed. Every person who submits an application essentially places the bulk of their life before us and allows us to judge it. Everything that a person brings to the table, their education, work history, knowledge, skills, abilities, and personal characteristics is placed before us to examine. Work is essential to our being: it is where we spend the bulk of our lives, it is how we define ourselves, and it is how we sustain ourselves and our families. Those individuals who may look like mere data points in a selection process have put everything on the table with everything at stake. Again, what a tremendous responsibility and opportunity for impact!
As a trainee analyst working for a county government (Ted was my manager), I was assigned to conduct a selection process for Building Inspector. I remember sitting at my desk looking at each application and seeing the people - their histories, where they lived, what they studied, where they worked, and being struck by the fact that only a handful of people from the stack in front of me would get the job they sought and that whoever got the job would be a direct result of whatever process I developed. It was humbling and daunting to say the least, but it was also a beginning. It created the intense realization of how important it is to "get it right". Fortunately, with Ted and Jennifer French (see "About us" on this site) as my guides, I was given the spectacular opportunity to learn how to develop fair and valid processes.
The work we do carries such great responsibility and has a profound impact on individuals and organizations. The reason we work to perfect our craft and maximize the validity of assessment is to fulfill the trust placed in us. It is hard to think of a reason as compelling as that, but tune in to the next installment - there’s even more ahead.